Privacy Policy

Last Updated: August 28, 2026

Welcome to Menjangan Adventure (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use https://menjanganadventure.com (the “Website”), contact us, make an inquiry, or book our tours and adventure services.

By using our Website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our Website and services, we may collect the following information:

Personal Information

When you contact us, submit an inquiry, or make a booking, we may collect:

Full name
Email address
WhatsApp or telephone number
Country or nationality
Booking and tour information
Number of participants
Preferred travel date
Pickup and drop-off information
Special requests or additional information you provide
Payment or transaction information, where applicable

We only collect information that is reasonably necessary to provide our services and communicate with you.

Technical Information

When you visit our Website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General website usage information

This information may be used to maintain website security, improve performance, and understand how visitors use our Website.

2. How We Use Your Information

We may use your personal information for purposes including:

Responding to inquiries and requests
Processing and managing tour bookings
Confirming reservations
Communicating with you regarding your booking
Providing pickup, transportation, tour, or adventure services
Processing payments where applicable
Sending important information related to your booking
Providing customer support
Improving our Website and services
Preventing fraud, abuse, or unauthorized activity
Complying with applicable laws and regulations

We will not use your personal information for unrelated purposes without an appropriate legal basis or your consent where required.

3. Booking Information

If you make a booking through our Website or through communication channels such as WhatsApp, email, or other booking platforms, we may need to collect information necessary to arrange your trip.

This may include your name, contact details, travel dates, number of participants, accommodation or transportation information, pickup location, and other information required to provide the requested service.

Some information may need to be shared with relevant service providers involved in fulfilling your booking.

4. Payment Information

If payment is available through our Website, payment transactions may be processed by third-party payment providers.

We generally do not store complete payment card information on our own servers. Payment information may be handled directly by the relevant payment service provider according to its own privacy policy and security practices.

You should review the privacy policy of the applicable payment provider for more information about how your payment information is processed.

5. Sharing of Information

We do not sell, rent, or trade your personal information for monetary gain.

We may share limited personal information with trusted third parties when necessary to provide our services, including:

Tour guides and activity operators
Transportation providers
Accommodation providers, where applicable
Payment processors
Website hosting and technical service providers
Communication or email service providers
Analytics and security service providers
Government authorities or law enforcement where legally required

We only share information that is reasonably necessary for the relevant purpose.

6. WhatsApp and Other Communication Channels

If you choose to contact Menjangan Adventure through WhatsApp, telephone, email, social media, or other third-party communication services, your interaction may also be subject to the privacy policies and terms of those third-party platforms.

We recommend that you avoid sending highly sensitive personal information through public or unsecured communication channels unless it is specifically required for your booking.

7. Cookies

Our Website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

Remember user preferences
Maintain website functionality
Understand website traffic
Improve website performance
Provide security
Analyze how visitors interact with the Website

You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some Website functionality.

8. Google Analytics and Similar Services

We may use analytics services, such as Google Analytics or similar technologies, to understand Website traffic and visitor behavior.

These services may collect information such as your IP address, device information, browser information, pages visited, and general usage patterns.

The information collected through these services is used to improve our Website, services, and user experience.

9. Third-Party Websites

Our Website may contain links to third-party websites, including social media platforms, payment providers, maps, booking platforms, travel services, or other external websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party website before providing personal information.

10. Data Security

We take reasonable technical and organizational measures to protect your personal information from:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services
Complete and manage bookings
Maintain business and transaction records
Resolve disputes
Comply with legal and regulatory obligations
Protect our legitimate business interests

When personal information is no longer required, we may delete, anonymize, or securely dispose of it where appropriate.

12. Your Privacy Rights

Depending on applicable laws and regulations, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent where processing is based on consent
Request information about how your personal data is processed
Object to certain types of processing
Request restriction of processing in certain circumstances

To exercise your rights, please contact us using the contact information provided below.

We may need to verify your identity before processing certain requests.

13. Children’s Privacy

Our Website and services are primarily intended for travelers and customers who can legally enter into agreements for tourism services.

We do not knowingly collect personal information from children without appropriate parental or guardian involvement where required by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

14. International Data Transfers

Because our Website, service providers, and tourism operations may involve international travelers and third-party service providers, your information may be processed or stored in countries outside your country of residence.

Where required by applicable law, we will take reasonable steps to ensure that appropriate safeguards are applied to such transfers.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact Menjangan Adventure:

Menjangan Adventure

We will make reasonable efforts to respond to privacy-related requests and inquiries in a timely manner.