Terms of Service

Last Updated: August 28, 2026

Welcome to Menjangan Adventure. These Terms of Service (“Terms”) govern your use of the Menjangan Adventure website and the booking and use of our tour, adventure, and transportation services.

By contacting us, making a booking, or participating in any of our services, you acknowledge that you have read, understood, and agreed to these Terms.

1. About Our Services

Menjangan Adventure provides tourism, adventure, and transportation services in and around West Bali, including:

Marine Adventures

  • Snorkeling at Menjangan Island
  • Scuba Diving at Menjangan Island
  • Kayaking and Mangrove activities at Banyuwedang Bay
  • Mangrove Tours at Banyuwedang Bay
  • Dolphin Tours around Menjangan

Land Adventures

  • Trekking in West Bali National Park
  • Safari Tours in West Bali National Park
  • Horse Back Riding
  • Bird Watching in West Bali National Park

Transport Services

We provide private transportation services with experienced local drivers and a range of air-conditioned vehicles suitable for different group sizes, from approximately 2 to 14 passengers.

Our transportation service is intended to provide convenient and comfortable travel while allowing guests to experience Bali with knowledgeable local drivers.

2. Booking Through WhatsApp

All bookings and reservations for Menjangan Adventure services are handled directly through WhatsApp.

To make a booking, guests should contact us through the WhatsApp contact provided on our Website.

During the booking process, we may request information such as:

  • Full name
  • WhatsApp or telephone number
  • Number of participants
  • Preferred activity or transportation service
  • Preferred date and time
  • Pickup and drop-off location
  • Special requests
  • Other information necessary to arrange the service

A booking is considered confirmed only after the booking details have been agreed upon and confirmation has been provided by Menjangan Adventure through WhatsApp.

Sending an inquiry or WhatsApp message does not automatically guarantee availability or constitute a confirmed reservation.

3. Availability and Service Confirmation

Availability of tours, activities, guides, boats, vehicles, drivers, and other services may vary depending on the requested date, weather, operational conditions, and other circumstances.

We will confirm the availability, schedule, meeting point, price, and other relevant details directly with the guest through WhatsApp.

Guests are responsible for checking the booking details before confirming their reservation.

4. Prices and Payments

Prices for our services may vary depending on:

  • Type of activity or service
  • Number of participants
  • Travel date
  • Duration
  • Pickup and drop-off location
  • Vehicle type
  • Additional services or requests
  • Operational conditions

The applicable price and payment arrangements will be communicated and agreed upon through WhatsApp before the booking is confirmed.

Where a deposit or advance payment is required, the amount and payment instructions will be provided directly to the guest.

Guests should not make payments to individuals or accounts other than those officially provided by Menjangan Adventure.

5. Cancellation and Changes

Cancellation and rescheduling conditions may vary depending on the type of service booked.

Guests should contact Menjangan Adventure through WhatsApp as soon as possible if they need to:

  • Cancel a booking
  • Change the booking date
  • Change the number of participants
  • Change the pickup location
  • Modify the requested service

Any applicable cancellation fees, refunds, or rescheduling conditions will depend on the specific service and booking arrangements agreed upon at the time of booking.

For services involving third-party operators, boats, transportation providers, national park activities, or other external providers, additional cancellation conditions may apply.

6. Weather and Operational Conditions

Some Menjangan Adventure activities take place outdoors or in marine environments and may be affected by weather, sea conditions, tides, safety conditions, government regulations, or other circumstances beyond our control.

For safety reasons, we reserve the right to:

  • Modify an itinerary
  • Change the activity schedule
  • Change the route
  • Postpone an activity
  • Replace an activity with an alternative where reasonably possible
  • Cancel an activity when conditions are considered unsafe

If an activity needs to be changed or cancelled due to circumstances beyond our reasonable control, we will communicate the situation and available options to the guest.

7. Marine and Adventure Activities

Activities such as snorkeling, scuba diving, kayaking, trekking, horse back riding, safari tours, and other outdoor activities involve inherent risks.

Guests are expected to follow all safety instructions provided by our guides, instructors, drivers, boat crews, or other service providers.

Guests must:

  • Follow safety instructions at all times
  • Inform us of relevant physical limitations or special requirements before participating
  • Use required safety equipment properly
  • Behave responsibly during the activity
  • Respect instructions relating to marine life, wildlife, protected areas, and the environment

We may refuse participation in an activity if we reasonably believe that a guest’s condition, behavior, or circumstances could create a safety risk to the guest, our staff, other participants, or the environment.

8. Health and Fitness

Guests are responsible for determining whether they are physically and medically suitable for the selected activity.

Certain activities may require an appropriate level of physical fitness or specific health conditions.

Guests should inform Menjangan Adventure in advance about any relevant medical condition, physical limitation, injury, pregnancy, allergy, or other circumstance that could affect their ability to safely participate in an activity.

For scuba diving and other activities with specific medical requirements, guests may be required to comply with applicable safety or certification requirements.

9. National Park and Protected Areas

Some of our activities take place within or around West Bali National Park and other environmentally sensitive areas.

Guests must comply with applicable rules, regulations, conservation requirements, and instructions issued by park authorities and our guides.

Guests must not:

  • Damage coral reefs or other marine ecosystems
  • Disturb or harm wildlife
  • Remove plants, animals, coral, shells, or other protected natural resources
  • Leave rubbish in the environment
  • Engage in activities prohibited by park authorities
  • Disregard safety or conservation instructions

We encourage all guests to help protect Bali’s natural environment for future generations.

10. Transportation Services

Our transportation services are provided using suitable air-conditioned vehicles depending on the number of passengers and the requirements of the booking.

Guests are expected to:

  • Follow reasonable instructions from the driver
  • Wear seat belts where provided
  • Behave respectfully toward the driver and other passengers
  • Take care of personal belongings
  • Avoid damaging the vehicle
  • Comply with applicable traffic and safety regulations

Travel times may vary due to traffic, weather, road conditions, ceremonies, local events, or other circumstances beyond our control.

The driver may choose an alternative route when reasonably necessary for safety or traffic conditions.

11. Personal Belongings

Guests are responsible for their personal belongings during tours, activities, and transportation services.

Menjangan Adventure is not responsible for loss, theft, or damage to personal belongings unless caused by our proven negligence or where otherwise required by applicable law.

Guests are advised to keep valuable items secure and avoid bringing unnecessary valuables during activities.

12. Third-Party Service Providers

Certain services may involve third-party providers, including boat operators, local activity providers, transportation providers, national park authorities, guides, instructors, or other partners.

Where third-party providers are involved, their own operational requirements, safety rules, terms, and cancellation policies may apply.

We will make reasonable efforts to work with reliable service providers and coordinate the service on behalf of our guests.

13. Guest Responsibilities

By using our services, guests agree to:

  • Provide accurate booking information
  • Provide accurate contact information
  • Arrive at the agreed meeting or pickup location on time
  • Follow safety instructions
  • Respect guides, drivers, staff, local communities, and other guests
  • Respect local customs and regulations
  • Take reasonable care of equipment and vehicles
  • Respect the environment and wildlife
  • Inform us promptly of any changes or problems related to the booking

Guests may be responsible for additional costs resulting from inaccurate information, unreasonable delays, damage, or special requests not included in the original booking.

14. Website Information

We make reasonable efforts to ensure that information published on the Website is accurate and up to date.

However, tour descriptions, schedules, prices, photographs, itineraries, transportation arrangements, and other information may change due to operational conditions.

Information provided through WhatsApp during the booking process should be considered the most current information regarding the specific booking.

15. Website Use

You agree to use the Website only for lawful purposes.

You must not:

  • Use the Website for fraudulent purposes
  • Attempt to gain unauthorized access to the Website or its systems
  • Introduce malicious software or harmful code
  • Copy or misuse Website content without permission
  • Interfere with the operation or security of the Website
  • Use the Website in a way that may damage Menjangan Adventure or its services

16. Limitation of Liability

To the extent permitted by applicable law, Menjangan Adventure shall not be responsible for losses, delays, injuries, cancellations, or other consequences resulting from circumstances beyond our reasonable control, including but not limited to:

  • Severe weather
  • Rough sea conditions
  • Natural disasters
  • Traffic conditions
  • Government restrictions
  • Changes to national park regulations
  • Public events or ceremonies
  • Road closures
  • Third-party service provider issues
  • Equipment or operational failures
  • Guest’s failure to follow safety instructions
  • Guest’s personal health or physical condition

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

17. Force Majeure

Menjangan Adventure shall not be considered in breach of these Terms when we are unable to provide a service due to circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, government actions, public emergencies, accidents, strikes, transportation disruptions, or other unforeseen events.

We will make reasonable efforts to communicate with affected guests and provide available alternatives where possible.

18. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our services, operations, or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

Guests are encouraged to review these Terms before making a new booking.

19. Privacy

Information collected through our Website and booking communications is handled in accordance with our Privacy Policy.

Because bookings are handled through WhatsApp, information provided through WhatsApp may also be subject to WhatsApp’s own terms and privacy policies.

20. Contact Us

If you have questions regarding these Terms, our tours, transportation services, or an existing booking, please contact us through WhatsApp or the contact information provided on our Website.

Menjangan Adventure
Website: https://menjanganadventure.com

By making a booking or participating in a Menjangan Adventure service, you acknowledge that you have read and agreed to these Terms of Service.